Shipping & Delivery

Shipping & Delivery

AUSTRALIA

  • Free Express Delivery in Australia on orders over AU$125

  • 1-3 Days delivery to most Australian cities. 

  • $14.95 non-refundable Express delivery on orders under AU$125

  • The customer is responsible for the postage cost of any return or exchange, we recommend tracked postage so you can trace your order.

 

INTERNATIONAL

  • $30 non-refundable Express Shipping for International Orders

  • 3-10 Days delivery time

  • The Customer is responsible for the postage cost of any return or exchange, we recommend tracked postage so you can trace your order.

  • The Customer is responsible for any applicable taxes or duties.

 

SALE ITEMS

  • We only offer exchanges or store credit on sale items (no refunds).

  • Sale items must be exchanged within 14 days.

  • Items marked as ‘Final Sale Items’ (on the product page of our website) are not eligible for refund, exchange or store credit unless the item is deemed faulty by the Mode Collective.

 

RETURNS

  • We want you to be happy!  :) We offer 100-day exchange/refund on full priced products and 14-day exchange/store credit on sale items.  If you’re not 100% satisfied with your purchase, please fill in the returns form included with your purchase and return it with the item to the appropriate address below.   Alternatively, please see the download link for the returns form by Clicking Here.

 

RETURNS SENT THROUGH AUSTRALIA POST

MODE COLLECTIVE
PO BOX 569
WAVERLEY NSW
AUSTRALIA 2024

RETURNS SENT THROUGH OTHER COURIERS

WAREHOUSE:
ADVANCED DISTRIBUTION SYSTEMS
C/O MODE COLLECTIVE
CORNER CHAPEL ST & SHEPHERD ST
MARRICKVILLE NSW 2204

 

AUSTRALIAN SHIPPING INFORMATION

Mode Collective uses DHL Express, Couriers Please, and Australia Post to dispatch orders:

We deliver with multiple courier companies as it helps to get you your order quicker!

  • We also recommend that all packages are sent to a company/business address for faster delivery.

  • We also ship to residential addresses and PO boxes. 

All orders require a signature upon delivery. If someone is not available for a signature the order will not be delivered, and a note will be left on the premises to advise that there was an unsuccessful delivery attempt.

  • If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.

  • Australian Orders will take approximately 3 business days for delivery.

  • Delivery will be between Monday - Friday.

 

TRACKING YOUR ORDER

  • Once your parcel has left our warehouse you will be emailed tracking information so that you can follow up on where your order is.   Please use these details included in this email to track your order.

 

INTERNATIONAL SHIPPING INFORMATION

  • Mode Collective delivers internationally using DHL International Express or Auspost International.

  • Delivery will be made within 3-10 business days after the order is dispatched.

  • A signature is required on delivery, therefore we recommend a work address if this is more convenient for you.

  • A tracking number will be emailed to you upon dispatch, please use this to track your order :)

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping. You will be responsible for additional charges that incur for customs clearance; Mode Collective has no control over these charges and cannot predict what they may be.  Customs policies vary from country to country; We recommend that you contact your local customs office for further information.